Terms & Conditions

We recommend that you read the conditions and the prerequisites below carefully before you make your reservation. They contain important information concerning your rights and duties. In case you do not understand one condition, we suggest that you came in contact with us before you go ahead our reservation.

Introduction

With the present it is declared that this site and booking services, is under ownership and function of της Le Grand Bleu, Transfers & Tours Services, Owner Company and Manager of the following site, www.legrandbleutransfers.com.

With the completion of your reservation you confirm that you have read, comprehended and approved of the conditions below. Additionally, you confirm that you have the legal freedom to accept these conditions and prerequisites in your own name or on behalf of your co-passengers. With the completion of your booking you are obliged to sort out any type of payment that is pending, to inform Le Grand Bleu, Transfers & Tours Services for any alteration or cancellation of your reservation and to keep all the other travelers informed about the elements of their reservation as well.

In case you are unwilling to engage with the conditions and prerequisites, then unfortunately you cannot make reservation via our website.

Services:

In order to request and arrange a contract for your travel service you will have to follow the relevant procedure of booking in our website. All reservations have to be carried out at least 24 hours before the scheduled transport.

We have the right to refuse any transfer request of yours. We cannot guarantee that we are able to fulfill every request of yours successfully. In a case like this you are going to receive an email to get informed about this incident. All the approved reservations are confirmed by sending the booking coupon to the e-mail address you gave to us during the booking procedure. In case your request is rejected, you will receive a full refund (in Euros) of the payments before your reservation.

Reservation procedure:

Is vital that you check and ensure that all the names, the addresses, phone numbers, dates, times and other information that are provided are true. In case some elements are false, you ought to come in contact with us at once. Le Grand Bleu, Transfers & Tours Services will use the information provided by you during the reservation procedure and he will transfer you at your destination and as closer to your accommodation as possible, taking into consideration all the characteristics of the vehicle and the natural conditions of access to the required destination.

Due to specific limitations, such us constructions, traffic conditions etc. the door to door boarding on/off from/to your hotel may not be feasible. When these obstacles occur, the vehicle will stop to select the passengers from the nearest point, which is accessible to the accommodation.

Immediately after the payment has been successfully done, you will receive the payment confirmation through the e-mail. The receipt of the payment is not a confirmation of your reservation, but it is used to confirm that your request is under elaboration by Le Grand Bleu, Transfers & Tours Services. As soon as Le Grand Bleu, Transfers & Tours Services accepts your application, an e-mail will be send to you with your reservation as a coupon, which will ensure the formal contract between you and Le Grand Bleu, Transfers & Tours Services. You are obliged to show this coupon to the driver at the beginning of your journey. The driver has the right to refuse the transfer if the reservation coupon is not shown.

When you receive this coupon, it is your own duty to check that all the elements and details of the transfer that appear on it are correct. In case you notice any mistake, please notify us directly.

Special requests:

If you have any special requests such as children’s seats, further space for luggage, etc., please notify us during the time of the reservation.

Modifications in your reservation – General information:

Every required change in your reservation should be sent to us in written form to the following e-mail address: legrandbleutransfers@gmail.com. All the modifications are confirmed by Le Grand Bleu, Transfers & Tours Services, the confirmation of which will be sent to the email address that you gave at the moment of the reservations. Any modifications, under the conditions mentioned above, are allowed up to 24 hours before the scheduled transfer.

In case the alteration brings about an increase of the cost (different destination, extras etc.) you will be informed through e-mail for the extra cost, as well as for the way the payment of the extra cost should be done.

If the alteration of your reservation causes decrease of the total amount, the difference will be sent to you, before the scheduled transfer.

Up to two modifications per reservation are free of charge. Additional modifications subject to the cost of management 10€, which must be paid at least 24hours before your first scheduled transfer. In case you make a change of your reservation within less than 24hours from your transfer, the change subjects to the approval by the performer of the transport and provided it is confirmed you are charged with additional cost of 10€, which must be paid before your scheduled delivery.

The driver will observe the arrival time of your airplane. In case you miss your flight, it is cancelled or its number is changed you must inform us directly. Every change subjects to the approval by the Le Grand Bleu, Transfers & Tours Services.

When your plane lands, the driver is obliged to wait for up to 60’ minutes at the meeting point that is mentioned on your reservation coupon. If you think you are going to delay more than 60’ minutes, a member of your group should notify the driver. In such a case extra charges may be imposed. In the end, in case 60’ minutes pass and nobody of your team has appeared, the transporter will try to come in contact with you through the phone number you gave during the reservation procedure. If he is unable again to communicate with you, your transport is cancelled and there is no refund.

In case the meeting point isn’t the airport, the driver is obliged to wait for you for up to 20’ at the meeting point. In case nobody of the group appears, the driver will try to communicate with you through the phone number you gave during the reservation procedure. If he can’t contact you again the reservation is cancelled and the money is not returned.

In case the customer is not able to find the driver, he/she will have to come in contact with Le Grand Bleu, Transfers & Tours Services at once. In case you don’t come in contact with us and we are not notified about the incident, the transfer is cancelled and there is no refund.

Cancellation

The cancellation request is exclusively written via e-mail. In any case, you will be charged 10% of the original cost, plus the following charges:

No charge for cancellations 20 or more days before the day of transfer.

Cancellations 19 to 10 days before the day of transfer are charged 10 EUR.

Cancellations 9 to 3 days before the day of transfer are charged 20 EUR.

No refund results for cancellations 48 hours before the transfer or in case you don’t appear at the time of booking.

The driver and η Le Grand Bleu, Transfers & Tours Services, maintain the right to refuse to transfer any person who is or seem to be under the effect of alcohol or illegal substances or/and their behavior is considered to be a threat for the driver, the vehicle or the other passengers. No refund will be carried out under such circumstances.

The passengers are not allowed to consume alcohol. Smoking is not allowed, unless permission has been given by the driver. All the vehicles that are provided by η Le Grand Bleu, Transfers & Tours Services are completely insured for the passengers’ transfer and others’ demands, it is requested by the local legislation. The passengers’ luggage, though, are transferred fully with their own responsibility and no responsibility can be accepted for any loss or damage by η Le Grand Bleu, Transfers & Tours Services.

Drivers reserve the right to exclude passengers that show inappropriate behavior. In such cases there is no refund and in the case of proven damage inflicted, there will be a prosecution and demand of refund.

All the vehicles that are used by the transporter hold all the necessary documents according to the Greek Legislation.

In the unlikely case of service failure, the client is entitled to refund that equals to the amount already given. No other claims are accepted. Le Grand Bleu, Transfers & Tours Services is not responsible for demands exceeding the amount paid by the client.

Force majeure:

Force majeure means that Η Le Grand Bleu, Transfers & Tours Services will not compensate if it must cancel or alter any service, due to unexpected occasions that are not under our control. These may include, but not limited only to these, accidents and related delays, unprogrammed demonstrations, organized disorder, police activity, unpredictable dangers on the road, terrorists’ actions and their consequences or the threat of such actions or other national or local authorities, working differences, natural or nuclear disaster, fire, adverse weather conditions or other similar situations out of our or the Transporter’s control.

Passengers’ responsibilities:

The customer with the present contract claims that he/she is at the legal age and with his full cognitive abilities allowing him to confront with all the legal responsibilities in this contract.

The customer agrees and comprehends to inform directly Le Grand Bleu, Transfers & Tours Services about any change or alteration which can affect the service as soon as possible either via e-mail or phone number of communication that are provided.

The credit or charging cards that they belong to them and that there are adequate sums to cover the cost of the service.

The transfer is provided to you based on the elements you gave at the reservation procedure. It is your own responsibility to check that all the elements that you have mentioned are correct. In case of disagreement you ought to inform us as soon as possible. If your transport can not be fulfilled because of false information during the reservation procedure or notification of Le Grand Bleu, Transfers & Tours Services (at least 24 hours before your transfer) your money is not returned.

It is your responsibility to carry the coupon of your reservation during your journey, in which all the relevant instructions of your arrival are mentioned, as well as specific phones numbers of communication in an emergency case. Le Grand Bleu, Transfers & Tours Services have no any responsibility if the service is not carried out because of non-existence of the reservation coupon.

In case that your flight is swerved, we recommend that you contact with our 24hour helpline as soon as possible, provided that it can help you find alternative ways of transport. Please do pay attention to the fact that Le Grand Bleu, Transfers & Tours Services are not responsible to pay any amount of money for the above alternative arrangements. With the reservation of the conditions of the airline agencies, it is the airline company’s responsibility to transfer you to the airport of your destination.

In case your email address or phone number changes, you should provide us with the new information contact immediately in order to be able to communicate with you for any matter that concerns your reservation.

Every contact with you will be carried out through the email. Therefore, we suggest that you always check your email before you travel in order to make sure that there have been no major changes in your reservation. All the notices are sent to the email you have provided us at the moment of the reservation.

The passenger has to make sure that he/she and his/her co-passengers will arrive at the airport at least 2 hours before the scheduled time of their flight. You are responsible for the ensuring that the service of transfer is carried out at a date and time that at the demands of your route.

Problem at your transfer:

If you confront any problem with your transfer, please notify the driver or call us by using the phone numbers mentioned on the reservation coupon and we will try directly to investigate the matter and to correct things. If we are not informed on time at that stage our ability to search the matter more effectively will be influenced as well as your rights according to the contract you have made with Le Grand Bleu, Transfers & Tours Services. Taking this into consideration, we would like to note that all the complaints should be sent in written form to legrandbleutransfers@gmail.com up to 15 days after the performance of the relevant route.

Children and individuals with special needs:

During the reservation you should indicate if you travel with children. We recommend that you bring with you the safety system of your children (children seats, boosters) with which you are more familiar. If you don’t wish to travel with your own safety system for your children, you may request from Le Grand Bleu, Transfers & Tours Services to provide you with one at the moment of the reservation. Your request will be sent for approval and it depends on its availability at the time of the transfer will be performed.

In case you do not ask for a safety system for children, you child will travel with the safety system that the vehicle possesses provided it is a taxi, according to the European instruction 2003/20/EC and always at the back seat of the vehicle. However, we suggest that you had better travel either with your safety system or ask for an appropriate one from Le Grand Bleu, Transfers & Tours Services.

In any case, a child or infant is considered to be a normal passenger.

Individuals with special needs like people with disabilities and wheelchair should mention that in their reservation and ensure that the vehicle they choose is suitable for their needs.

Luggage:

Every passenger is entitled to carry with him/her one piece of luggage with maximum combined size 150cm (length + width + height) and handbags as well, apart from the case in which additional objects have been defined during the reservation procedure. The luggage should mention all the information of the owner on it and the destination address of the owner.

Whatever transgression the luggage should be claimed during the reservation procedure. The customer is responsible for any extra costs in case additional vehicles are needed to transfer the additional not mentioned luggage.

By the approval of these conditions you are obliged at any time to obey with the local laws and legislations where your transfer occurs. As a consequence, your suitcases cannot contain any objects that are forbidden by the local legislation such as guns etc. Additionally, you cannot transfer pets without having mentioned it during the reservation procedure and without having them along with you in their special transport cage. Also, you cannot transfer objects of extreme size, weight and sensitiveness. We also recommend that you do not carry valuable or fragile objects in your luggage.

In case you travel along with your pet that you have not registered, the transporter has the right to refuse the transport and the money is not returned.

The transport of luggage and other personal objects is done exclusively with the customer’s responsibility and under no circumstances can Le Grand Bleu, Transfers & Tours Services. be considered responsible for any loss or damage. We suggest that you contract travel insurance that covers any loss or damage.